OEM Key Account Customer Solutions Specialist

MOVING YOUR WORLD by focusing on your success:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow.  We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career.

Salary:

FUCHS offers a competitive salary commensurate with experience in a similar position. The salary range for this position is $65,000 - $80,000 per year, but actual salary will vary depending upon a new hire’s experience and qualifications as well as internal equity. 

Your responsibilities:

The OEM Key Account Customer Solutions Specialist will support the Key Account team by handling the entire order-to-cash process. This role reports to the Customer Solutions Manager with a dotted line to Senior Key Account Manager. This is a fast-paced position where agility and time management are critical. This includes taking incoming calls from our customers, Key Account Team, and warehouse/manufacturing staff; processing orders; researching and resolving customer complaints and inquiries; working as a liaison between distribution partners, Key Account Team and OEM customer; using primarily the FUCHS supplier platform to communicating order status to the Key Account customer. Other responsibilities include, but are not limited to, the following:

• Act as the liaison between FUCHS supply chain (i.e., Purchasing, Plants,) Customer Service, Key Account Team and Customer 
• Use the Fuchs/Key Account Supplier Portal to receive aggregate Orders via EDI & submit orders with Distributors
• Use the Fuchs/Key Account Supplier Portal to track shipments and manage inventory at DFOA distributor partners and dealerships
• Use the Fuchs/Key Account Supplier Portal to ensure ASNs & Invoices are sent via EDI to Key Account
• Provide reporting as agreed upon by Key Account, managing customers’ inventories.
• Assists in setting up new customer accounts
• Sets up and maintaining customer master data
• Handles pricing administration and item proposals
• Review order proposals from Materials Management
• Builds and maintains strong relationships with the Key Account team
• Provide valuable backup coverage to the dedicated Key Accounts Materials Specialist

Qualifications we are looking for:

• A BS/BA degree or equivalent work experience
• 2+ years of customer service experience in a consumer good/ manufacturing environment required
• Intermediate Microsoft Office skills
• Strong communication skills with a high degree of problem-solving ability
• Detail oriented with the ability to manage multiple priorities 
• Teamwork, collaboration, and self-motivation
• Demonstrated agility and willingness to embrace change 
• Possess a “can do” attitude with the ability to troubleshoot and problem solve with minimal direction 
• High degree of time-management ability
• A positive attitude and passion for customer service
• The ability to make decisions and take ownership to service the customer
• ERP experience required. SAP is highly desired, but knowledge of AS400, JD Edwards, or Great Plains or other ERP system will also be considered
• Supply Chain/Logistics experience desired
   

These are your benefits:

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals.  In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace.  The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link: https://fuchs.com/us/en/benefits.

FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the work-place (m/f/d/v).

Do you have any questions? Rosalinda Almanza (rosalinda.almanza@fuchs.com) will be more than happy to answer them!