Customer Solutions Specialist

The Customer Solutions Specialist will support the sales team by handling the entire order-to-cash process. This is a fast-paced position where agility and time management is critical. This includes taking incoming calls from our customers, sales force, and warehouse/manufacturing staff; processing orders, researching and resolving customer complaints and inquiries; communicating pricing variances with customers and sales force; working as a liaison for purchasing, manufacturing and sales force; communicating order status to customers and sales force. Other responsibilities include, but are not limited to, the following:

• Assists in setting up new customer accounts
• Sets up and maintaining customer master data
• Handles pricing administration and item proposals
• Communicates pricing variances to customers and sales team
• Builds and maintaining strong relationships with the regional sales force
• Processes return authorizations & requests for credit
• Hybrid work schedule 

WHAT WE EXPECT

• A BS/BA degree or equivalent work experience
• 2+ years of customer service experience in an industrial/ manufacturing environment required
• Advanced Microsoft Excel skills (formulas, manipulation of data, formatting)
• Strong communication skills with a high degree of problem-solving ability
• Detail oriented with the ability to manage multiple priorities 
• Teamwork, collaboration, and self-motivation
• Demonstrated agility and willingness to embrace change
• Possess a “can do” attitude with the ability to troubleshoot and problem solve with minimal direction
• High degree of time-management ability
• A positive attitude and passion for customer service
• The ability to make decisions and take ownership to service the customer
• Displays a sense of urgency and works well under pressure
• ERP experience required. SAP is highly desired, but knowledge of AS400, JD Edwards, or Great Plains or other ERP system will also be considered
• Export experience desired

WHAT WE OFFER

Fuchs offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals.  In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace.  The position also offers an excellent compensation package and a comprehensive suite of benefits. 

Fuchs Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v)