Customer Solutions Specialist

About FUCHS:
FUCHS Lubricants Co. is the United States operating unit of FUCHS S.E., the world's largest independent manufacturer of special-ty lubricants with global sales of over $3.5 Billion. We provide high quality lubricants and services to a wide range of industries such as automotive, appliance, aerospace manufacturers, pharmaceuticals, transportation, food and beverage, mining, and energy. The organization is constantly developing new technology to meet the ever-changing demands of modern industry and we are recog-nized for providing world-class technical support to our strong customer base.

MOVING YOUR WORLD by focusing on your success:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow.  We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas, and career.

Pay:
FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $20 - $22 per hour, but actual compensation will vary depending upon a new hire’s experience and qualifications as well as internal equity. 
 

Your areas of responsibility:

• Responsible for daily customer intake. 
• Entering orders into the company system, as well as customer order portals. 
• Responsible for quoting orders to internal/external customers. 
• Assist with internal and external customers with order modifications and expedites. 
• Responsible for communicating customer order status to internal and external customers. 
• Responsible for entering customer returns and complaints through SharePoint. 
• Interacts with critical departments to ensure customer satisfaction. 
• Responsible for identifying and communicating possible improvements in work processes. 
   

Qualifications we are looking for:

• 2+ years’ experience in Customer Solutions or equivalent 
• 2+ years’ experience in ERP system 
• Intermediate proficiency in Microsoft Office 
• Experience dealing with customer complaints
• Experience using ERP & CRM systems and practices
• Knowledge of SharePoint system
• Knowledge of Sales Pad or Salesforce/Great Plans or SAP

These are your benefits:

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as pro-fessionals.  In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abili-ties in the global marketplace.  The position also offers an excellent compensation package and a comprehensive suite of bene-fits. Detailed benefit information can be found at this link: https://fuchs.com/us/en/benefits.

FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).